A CAD Rant Warning… I am about to go off on an issue.
Where is my money back guarantee on software (CAD or whatever)?
When I buy most things – I can return them. When I put out my money to select a piece of software based on marketing promises, I want a guarantee. If it fails to do what it promises to do – I get my money back.
I know that Autodesk does provide (I think) a 30 day return policy. If you bought the wrong thing or want to upgrade you can return it. I have never tried that policy out yet.
How can you find out in 30 days if the software can do what it says it can? It takes me that long to install it and settle in to using it. Most folks don’t install it on the day they buy software like CAD. It takes a little while. And sometimes we have to upgrade our systems to get it to run effectively.
So 30 days is not enough.
Should there be a refund policy if you only get 50% productivity out of the software? What if you only use 35% of the commands? What happens if you do not get all of the productivity that you think you should?
What if you could buy only the commands you use? What if the software checked in and reported the commands that we actually used and your cost was based on that? I am not saying we go to Software as a Service model for CAD, but sometimes it may be kind of enticing.
What do you think? Do you want your money back? Do you want to only pay for what you use?
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