Win Friends and Influence People – a summary
Here are a few items from the book. It is well worth the read. Some items may seem outdated, but they scale well. Summary Carnegie cuts straight to the point in most of his writing. He is direct, simple and yet profound. Here are some of his points. The book is old, but never out of date.
- Never criticize, condemn or complain.
- Become genuinely interested in other people
- Talk in terms of the other person’s interests.
- Be a good listener.
- Make the other person feel important.
- Use the persons name whenever possible.
- Smile – it always helps
- Call attention to people’s errors indirectly.
- Let the other person save face.
- Get the other person saying “yes, yes” as soon as possible.
- Let the other person feel that the idea is his or hers.
- Begin in a friendly way.
- Let the other person do a great deal of the talking when they complain
- Be sympathetic.
- Respect others’ opinions. Never say, “You’re wrong.”
- If you are wrong, admit it quickly and emphatically.
- Try honestly to see things from the other person’s point of view.
- Frame requests in terms of what others find motivating.
Four out of Five TRON Light Cycles
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