Here are a few items from the book. It is well worth the
read. Some items may seem outdated, but they scale well.
Summary
Carnegie cuts straight to
the point in most of his writing. He is direct,
simple and yet profound. Here are some of his
points. The book is old, but never out of date.
Never criticize, condemn or
complain.
Become genuinely interested in
other people.
Talk in terms of the other
person's interests.
Be a good listener.
Make the other person feel
important.
Use the persons name whenever possible.
Smile - it always helps
Call attention to people's
errors indirectly.
Let the other person save
face.
Get the other person saying
"yes, yes" as soon as possible.
Let the other person feel
that the idea is his or hers.
Begin in a friendly way.
Let the other person do a great
deal of the talking when they complain
Be sympathetic.
Respect others’ opinions. Never
say, "You're wrong."
If you are wrong, admit it
quickly and emphatically.
Try honestly to see things from
the other person's point of view.
Frame requests in terms of what
others find motivating.
