When to Give Up and Move On
I have noticed that some users
get fixated on problems and spend hours of time on some small
annoying problem that is bothering them. They discover or
stumble into some particular rough spot and begin to wonder why
the system is not operating the way they think it should.
They often come across some real failure in the software or
their file that halts their progress.
Users can sometime get derailed
into trying to fix their own problems. If there is a CAD
Manager available - it is their job, no the users. The
users need to stay productive and on task and not get sidelined
Here are some thoughts about
getting them back on track...
- Take the problem away from
them. When you find out the answer - get back to them.
- Explain that sometimes it
is fruitless to pound on a problem that may not have a fix.
Software sometimes ties our files into knots that cannot be
untied. We may need to retrace our tracks and work
around the issue.
- Get them back into the
design mode by getting a quick workaround in place.
- Restore the file from
backups - sometimes the fix will take longer than redrawing
- Ignore the problem.
Sometimes the problem is not really a problem. It is
just software reacting in a way that the user does not
expect. It may be annoying, but does not impact the
Check out my BAD CAD ideas