Comments on: BAD CAD Manager Habits – Offering False Hope http://www.caddmanager.com/CMB/2008/01/bad-cm-offering-false-hope/ Practical, proven insight into CADD Management from Mark W. Kiker Wed, 08 Feb 2012 05:07:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: CADDManager http://www.caddmanager.com/CMB/2008/01/bad-cm-offering-false-hope/comment-page-1/#comment-183 CADDManager Wed, 06 Feb 2008 04:21:14 +0000 http://www.caddmanager.com/CMB/2008/01/23/bad-cad-manager-habits-offering-false-hope/#comment-183 Scott, There may not be a good time to confront a user, but here is a way that I have used to get past the "I did not do it" comment. Tell the user "I am not trying to find someone to blame. This is not a witch hunt. I am trying to find the root cause of the problem. If it was something that you may have done, then we can discuss ways of avoiding it in the future. If you did not do anything, then we may have a system problem and I need to know what caused it so that others can avoid the problem. " "So, can you tell me what were you doing just before it broke - all by itself?" Keep the user talking and eventually you may discover something that might indicate what they did. You may never have the opportunity to correct the behavior, but at least you can narrow down the possible problem. Mark W. Kiker Scott,

There may not be a good time to confront a user, but here is a way that I have used to get past the “I did not do it” comment.

Tell the user “I am not trying to find someone to blame. This is not a witch hunt. I am trying to find the root cause of the problem. If it was something that you may have done, then we can discuss ways of avoiding it in the future. If you did not do anything, then we may have a system problem and I need to know what caused it so that others can avoid the problem. ”

“So, can you tell me what were you doing just before it broke – all by itself?”

Keep the user talking and eventually you may discover something that might indicate what they did. You may never have the opportunity to correct the behavior, but at least you can narrow down the possible problem.

Mark W. Kiker

]]> By: scott http://www.caddmanager.com/CMB/2008/01/bad-cm-offering-false-hope/comment-page-1/#comment-182 scott Fri, 01 Feb 2008 22:41:38 +0000 http://www.caddmanager.com/CMB/2008/01/23/bad-cad-manager-habits-offering-false-hope/#comment-182 I am having a user problem and after reading your "attacking the person", I might also be part of the problem. So when the user uses the "I didn't do it" call all of the time, and fails to improve and basis his lack of growth on the CAD manager to managment, when is the right time to comfront the user? I am having a user problem and after reading your “attacking the person”, I might also be part of the problem. So when the user uses the “I didn’t do it” call all of the time, and fails to improve and basis his lack of growth on the CAD manager to managment, when is the right time to comfront the user?

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