-When in training a student should be considered unavailable and not be contacted. Too often the training dollars are wasted because one or more students are needed for an “emergency”
. Worse case had 2 out 10 left in class by day 3 of 4.

-Off site is best unless you have real classroom. Jamming 6-10 people in a tiny conference room or worse with thier computers does not work.

-Lunch and learns are great, have set topic(s) or have a list of issues that and expert can chew through. When bringing in an outside expert have sample files avaiable for the expert to use. Have users compile a list of questions. Include file names with question for later reference as well.

Dave